You – As used below, “you” refers to the ticket buyer, attendee, or representative from the company named in the booking.
21 days’ notice – days are counted between the day you cancel or request cancellation and the day the course is due to be delivered. If your course was running on the 23rd of the month, you would need to notify us of cancellation on the 1st of the month to avoid charges.
Public commercial course – A public commercial course booking includes all events by FBG Training for which a fee is charged for bookings.
FBG Training recognises that on occasion, delegates will be book onto events and subsequently find that either themselves or their drivers are unable to attend. If you notify us of your cancellation more than 21 days prior to the event, we will provide a full refund, no questions asked. You can also, at any point, up to and including the day of training, change attendee details (e.g. change driver name).
When a booking is cancelled without 21 days notification or a delegate fails to attend, charges are payable. Our reasons for this are:
· Our training events often book out quickly and many companies require planning weeks in advance to organise driver training. We think that it is only fair to give delegates who do want to attend adequate time to arrange their availability.
· Each of our courses have resources tied to them (e.g. venue, theory trainer, or cycle trainer for some courses), and we rely on course attendance to cover these costs.
You can cancel a booking via the booking system. Alternatively, you can email us at firstname.lastname@example.org with your cancellation request or call our office on 07912446670. If you would like to cancel an individual from a group booking, please either email or call us, we are more than happy to help you with this. Please have your Order Number on hand when requesting a cancellation.
Please see the table below of associated charges for late cancellation.
|Days prior to course delivery||0-14||15-21|
|Percentage of course value that can be refunded||No refund||50%|
If you wish to cancel a booking, then you must provide us with a minimum of 21 days’ notice. If you cancel a course less than 21 days prior to the course commencing, you will be charged a late cancellation fee, as quoted. If you cancel on the day that the course is due to be delivered, the course will be charged in full, as quoted.
If you receive a cancellation invoice it is extremely important that it is settled in full within 14 days, as failure to do so could prevent you or your company from being able to attend other courses, and further action may be taken. If you have any queries, please call the FBG training office to speak to someone in our accounts department.
FBG Training is committed to offering high quality training events that meet the needs of delegates and will always aim to run events once delegates have booked onto them. Occasionally circumstances will arise which result in the need to cancel an event and in these circumstances, we will take active and positive steps to inform you as soon as possible by phone and/or email. FBG Training reserves the right to modify or cancel any event if unforeseen circumstances arise but we will do our utmost to avoid doing so. Where FBG Training cancels an event that you have paid to attend, we will offer you a full refund or a credit transfer for a future training event. Full advice on refunds/credits will be provided at the time of cancellation.
Failure to attend (FTA) public courses will incur a non-attendance charge. Participants must be present for the full day’s course to qualify as attended. The charge per delegate will be will be £55+VAT for a non-cycling course and £75 + VAT for a course with a cycling module.
When checking in for the day of training, an attendee must verify their name and company with the trainer and sign an attendance register. This name and spelling will be on the attendee’s certificate. Lost, damaged, or incorrect certificates will be replaced up to 90 days from the course date, thereafter an administration fee of £15.00 will be charged.
If you have any questions about our Cancellation Policy, please write to us at the address below or email us at email@example.com
112 St Johns Rd
A company incorporated in England and Wales under company registration number 09448486
©2018 Farrow Browne and Gryspeerdt Ltd