This policy explains when and why Farrow Browne and Gryspeerdt Ltd (FBG Training) collects your personal information, how we use it, the conditions under which we may share it with others, and how we keep it secure.
Farrow Browne and Gryspeerdt Ltd (FBG Training) is committed to safeguarding the privacy of our website visitors, customers, and training course attendees. If you have any questions or concerns about this policy or how we handle your personal information, please contact us here.
Farrow Browne and Gryspeerdt Ltd (FBG Training) is a company registered in England & Wales (registration number 09448486), with its registered offices at 112 St Johns Rd Gillingham Kent ME7 5PG.
We are registered with the Information Commissioner’s Office under registration number A8378271
and act as the data controller in the collection, storage, processing, and protection of your personal information.
When you purchase tickets to attend a public training course via our ticketing partner, we collect information regarding the transaction and the attendees you nominate
When you purchase one or more private courses for your organisation, we collect information regarding the transaction, and the details of relevant contact persons in your organisation.
When you attend one of our training courses, we collect information from you when you fill in the course register and any supporting forms or paperwork.
We may also collect data from you when you contact us by email, or on the telephone. Some phone calls may be recorded for training or quality purposes. You will be clearly informed if this is the case.
When you visit our website, we will collect information about
When you complete a contact form on the website, we will collect
When you purchase training for yourself or someone else, we will collect
When you attend a training course, we will collect
When you visit to our website, the information gathered is used to meet our legal obligation to ensure the security and safety of the personal information we gather, and to meet our legitimate interest in maintaining the secure and efficient operation of our website and networks to measure the effectiveness of our website and marketing communications. When you complete a contact form, the information gathered is used to meet our legitimate interest in answering your query to provide a quote or take some action before entering into a contract with you to send you marketing emails, but only if you have explicitly consented to this
When you purchase training from us via our ticketing partner or through our sales team, the information gathered is used to meet our contractual obligation to provide you with the training you have purchased to meet our legitimate interest in delivering your training in a safe, efficient and timely manner to meet our legitimate interest in improving our courses and conducting internal sales analysis & market research to meet our legal obligations regarding business accountancy and tax to send you marketing material or further sales proposals, but only if you consent to this.
When you attend a course, we use your information as part of Farrow Browne and Gryspeerdt Ltd (FBG Training) ’s legitimate interest in providing you with training.
We regularly review how long we hold your information for, to ensure we don’t keep it longer than necessary. In some cases, we hold your data because we are legally required to. When we no longer need your data, it will be destroyed or erased.
Course attendance details (your name and licence details) are for 6 years
Transaction details (not including your credit card information) are held for up to 7 years.
Details you supply about contact persons in your organisation when purchasing a private course will be held for 6 months after the course finishes
Personal information you supply about yourself when purchasing a private course will be held for 18 months after last contact
Mailing list contact details will be held until you opt to stop receiving our marketing messages, or until we elect to stop sending such messages
We will only share your personal data for the purposes outlined in this policy, or when we are legally required to do so, or when we have your explicit consent to do so.
When you purchase a ticket for a public course, your data is collected by our ticketing partner Eventbrite, and PayPal will process your payment. When you make a payment to us by phone, PayPal will process your payment.
When you attend a course, your information will be shared with:
To conduct our business, we may also share your personal information with third parties who will process it on our behalf. These parties will only use your personal information for purposes mentioned in this policy. We may share your personal information with
If you want to exercise any of these rights, or have any other privacy questions, please email firstname.lastname@example.org
You can also write to
Data Protection Team
Farrow Browne and Gryspeerdt Ltd (FBG Training) Limited
112 St Johns Rd Gillingham Kent ME7 5PG
If you are unhappy with the way we handle your information, please visit https://ico.org.uk/concerns/